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Frequently Asked Questions
What is Acurity Online?
Acurity Online is our secure Internet site that
allows you to access your account details quickly and easily, as well
as obtain access to the latest performance information.
Acurity Online also provides online research and
reference material to help manage and track investment options.
What is a Acurity Online Username and Password?
A Acurity Online Username is a unique identifier
that, used togther with the Password, allows you to login to the secure
Acurity Online site. It is different to your individual
adviser, member or employee code number.
How do I change my Acurity Online Password?
You need to first login to Acurity Online using your Acurity Online Username and existing Password.
After successful login, click the 'Change Password' link in the menu.
Here, you enter your existing Password then enter your new Password twice.
What happens if I lose or forget my Acurity Online Password?
If you believe or suspect that your Acurity Online
Password has been lost or stolen or become known to someone else you
should contact our Service Centre on 1800 806 013 and request that
a new Acurity Online Password is sent to you. For
security purposes your new Password must be emailed to you, it cannot
be given out over the phone. It is important that you change your
Password frequently to maintain a high level of security.
Automatic Password display - how to turn on or off in Internet Explorer?
Internet Explorer offers the option to store your password details for forms from various web sites.
If you would like to turn this feature off and clear your Passwords from the memory,
please follow these steps:
- While in Internet Explorer, click 'Tools' > 'Internet Options'
- Once on the Internet Options screen, select the 'Content' tab
- Click the 'AutoComplete' button on the lower half of the screen.
- Click the 'Clear Passwords' button to remove all passwords from memory. If you want to ensure you are never prompted about this again, ensure that no tick appears next to 'Prompt me to save passwords'.
- Click 'OK' to complete this change.
If you would like the automatic Password display functionality to remain, then place a tick next to 'User names and Passwords on forms' and 'Prompt me to save passwords' in this section.
What about the security
of Acurity Online?
When you sign up for Acurity Online you are given Acurity Online Username and Password that must be entered each time
you log onto the secure site. By using the Internet Explorer browsers
(version 4.0 or higher) our security system protects your communications through user
authentication and data encryption. Our web site is 128-bit encryption enabled, the highest level of
security available.
What browser do I need?
As our secure site is 128-bit encrypted you will need to use Internet Explorer version 4 or higher.
If you do not have Internet Explorer version 4 or higher you can
download the latest version here.
I am a Macintosh user - can I use Acurity Online?
Macintosh users are able to use the Acurity Online system.
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